PICK-UP POLICY

ALL PICKUP ORDERS WILL BE READY 24 HOURS AFTER ORDER IS PLACED.

We process and fulfill orders Monday through Saturday, 11am to 2pm.

Orders need to be received by 2 PM Eastern time in order to be ready for same day pickup.

For example, if placing an order at 11 AM on a Friday, order will be ready for pick-up at our store location at 4 PM the same day.

Pick-up orders must be picked up within 10 days of purchase date. After the 10 days, you will automatically forfeit the right to any exchange or return.

Products that have not been picked up within 30 days will be donated to a local charity.

If you want to exchange a store pick up item please refer to our Return Policy.

If you have any questions please email info@prinzzesa.com and expect a reply within 5 days.