Pick-up orders must be picked up within 7 days of purchase date. After the 7 days, you will automatically forfeit the right to any exchange or return.

Products that have not been picked up within 30 days will be donated to a local charity. 

If you want to exchange a store pick up item please refer to our Return Policy. 

If you have any questions please email info@prinzzesa.com and expect a reply within 5 days.