RETURN POLICY

Thank you for shopping with us! Something didn’t fit right or just want another color? No problem, we’d be happy to help you exchange your item or get online store credit. No refunds available. Online store credit cannot be transferable to in-store credit.

 Final sale items are not eligible for exchange or online store credit.

It is the buyer’s responsibility to get item to our warehouse at their own cost.

All items must be postmarked within 7 days of having received the order to be eligible for exchange. Please include a copy of your invoice. All merchandise must have tags attached, be brand new, unaltered or damaged. Items that do not meet these standards will not be processed for an online store credit or exchange.

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Please ship items back to:


Prinzzesa.com Returns

7211 SW 48th St 
Miami, FL 33155

If your dropping off do it during office hours so someone could be there to receive.

Monday – Friday 11 am-6 pm

All returns should be shipped back with a tracking number. We are not responsible for lost or damaged packages.

Once we receive your item please allow 1 to 3 business days to process your exchange. When shipping an exchange, please make sure your Name, Contact Information and Order Number is inside the package. You will receive an online store credit to the email on file to use when placing your order. If you are processing an exchange, you will receive further instructions on how to complete the exchange and purchase a new shipping label. Shipping fees are not refundable or eligible for store credit.

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Final Sale Items (cannot be returned for exchange or online store credit):

  • All sale items: Anything in the Sale section, flash sales, clearance.
  • Hats & Hair Accessories
  • All accessories including jewelry, handbags, belts and eye wear.
  • Stylin’ Tape and Nippies Skin
  • All Shoes
  • Bathing Suits
  • Resort Wear