Shipping Policy

We offer free shipping on orders over $125.00.

All Florida orders ship for $6.00 flat rate. All orders to other states ship for $10.00. If you're in Miami and would like to do an in store pickup at our store, please use code PRINZZESAPICKUP at checkout to get free shipping. 

Orders are processed Monday through Friday, 11AM to 6PM, excluding weekends and holidays. If you need your order shipped out same day, your order must be placed by 2PM EST time. All in stock orders are shipped within 2 business days via USPS Priority Mail (3-4 business days) with a tracking number included. If you ordered a back ordered, custom or pre-order item, please allow more time for your item to ship. The item description will have the shipping time frame. Any questions? Email us at info@prinzzesa.com.

We are not responsible for lost or damaged packages. Please ensure you have provided the correct shipping information when you receive your order confirmation email. You can make changes to your information or order - only - if the order has not been fulfilled and shipped. If a package is shipped with the incorrect shipping information, we must wait for the package to be returned to us - and then you must repurchase a new shipping label.

Once your item has shipped, you will receive a shipping notification email with a tracking number.  Please refer to that email for tracking information.

At the moment, we do not ship to international destinations, only to the 50 states. But we will definitely let you know when we do ship internationally! We do not ship to PO Boxes.

Please don’t hesitate to contact us with any questions regarding your order by emailing info@prinzzesa.com. We’d be more than happy to help!

 

INSTOREPICKUP

If you’re in Miami and want free shipping, no problem! Use code PRINZZESAPICKUP at checkout to deduct shipping costs. Pick up orders will be ready by the next business day 3PM. If you have a special request or need the items sooner, please call 305-661-1110. We will do our best to help!

All in store pickups can be done at: 4700 SW 72nd Ave, Miami, FL 33155

Monday through Friday 11AM - 6PM.

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You will receive an email letting you know when your order is ready for pickup!

Order cut-off time for pick ups are the following:

 The above availability does not include weekends or holidays - but if you really need your order ASAP, please call us at 786-534-2690 to see how we can help or email info@prinzzesa.com.